Buyer beware w/Florida Vacation Homes
Buyer beware with Florida Vacation Homes. We booked our stay over 2 months in advance. I got a call about a week before we were set to check in that our house had no cable or wi-fi and we had to move, which we weren’t happy about, but understood. From that moment on, everything went south. We were originally in Champions Gate and got moved to Solterra Resort. Solterra was fine, but we lost amenities (game console in the house, game room and mini golf on the property) that were extremely helpful in the cold spring break weather Orlando had this year, and the house was NOT an upgrade. We were told there was nothing left in Chapions Gate. So essentially our family had nothing to do at the Solterra resort or in our home. Things we had with the original property/resort we chose. The substitution just was not near comparable. The garage was advertised but then locked and we were offered an apology and an excuse that the home owners didn’t want to give access to th garage. Rest assured, the description has now been changed on the website. For the inconveniences we were offered a waived resort fee (which we didn’t use because of the weather), a heated pool (which was not ready upon our arrival and that would’ve been the only good weather day to use it.. then we got fed a bunch of garbage excuses about why it wasn’t ready), and a late checkout (which was the only thing we were able to utilize). The company was very communicative leading up to our check in and the first evening but has not communicated with me for over 72 hours at this point about some kind of partial refund for all of the inconveniences we were subjected to. I cannot even review the actual Home we stayed in because either Florida Vacation Homes or Vrbo or both have changed the home from the original one we booked to the one we’re actually placed in. Do not recommend booking with this company. They don’t care about their guests experience as evidenced by their ghosting of us for 76 hours and counting…