Horrific experience with drivers
We waited almost an hour for our food and it kept delaying. It went from 7pm (I made the order before 6pm) and then 7.15pm, then 7.25pm and finally 7.48pm. By then it was getting late so I decided to shower my toddler first. When I got out at 7.37pm I saw some angry messages from the driver asking for my unit number (I have ordered many times before and the unit number was always there so I’m not sure why he couldn’t find it this time) and basically insulting me that I don’t stay in a landed property and therefore I should have a unit number. When I called him he actually SCREAMED at me on the phone and repeated the same thing about me not staying in a landed property. Dear Grab, At what point in your policies did it become ok for drivers to abuse and insult customers??!!