Great product, but support is slow AI
I ordered a MaxFree S2. Shipping took a while, but the product is great. After-sales support was also very responsive in sending me an extra cable when I asked for it. But they need to work on their pre-sales support. They don't share much documentation or specifications on their Web site, and every time you email support, a human in China uses AI (which they call Nancy) to answer you. That means you get the worst of both: The AI only has the answers in its model and may not understand your inquiry, but you have to wait 1-2 business days for that response, and the business hours may not align with yours. As a result, when I had compatibility questions, it took over a week of reciprocal emails to convince me that the product was even worth taking a chance on.