No Customer Support
No Customer Support, No Response for Weeks, Extremely Frustrating Experience! Extremely poor customer service experience with Traveloka. I have a booking (ID: 1299910063) for a Hanoi – Melbourne round trip and submitted a support request (#46971584) on March 2, 2026 regarding a refund or reschedule after my Australian visa was refused. Since then, I have received absolutely no response. What is most frustrating is that there is effectively NO way to contact Traveloka: - Live chat has completely ignored my requests for over three weeks - Their support email is no longer in operation (auto-reply says it was discontinued from March 11, 2025) - Calling their hotline does not connect me to an agent and only redirects me back to live chat Customers are left with no working support channel. I had to contact Vietnam Airlines and the ticketing agent myself, and they confirmed that any refund or reschedule must be processed by Traveloka. However, Traveloka has taken no action and provided zero updates. This is unacceptable for a time-sensitive issue involving international flight tickets. Very disappointed and frustrated.