Dissa
I've genuinely enjoyed and grown through AL and the Energy Healing Circle. The coaches and master healers — Kat, Stephanie, Nikki, Natasha, and Suzanne — have all been exceptional, and they are the sole reason for 2 stars instead of 1. I have been a Soul Family annual member since 2022. In January 2026, I requested a cancellation and refund — and more than two months later, I am still waiting. I have reached out multiple times, and while staff have been polite, the only response I receive is that my request has been “expedited” and that I have moved up in the processing queue. It's supposed to take 1 to 3 business weeks, which AL has also confirmed. All refund requests should be honoured properly. I would have expected more from Mandy and Oliver's company core values. Leaving a program should be as easy and memorable as signing up for one. FOLLOW-UP: I received a follow-up from Authentic Living, as noted in their response below. They issued a refund on March 25, which is now showing on my credit card. Thank you.