Over all
The prompt response from your team was outstanding. The way your team took care of the payment mistake was seamless. I appreciate how fast this got resolved. On the other hand the way it is set up to pay for the initial access and then still pay for additional episodes seemed a little disappointing. I was looking forward to watching a particular series and it ended right were I had previously watched for free. I wish there was a way to maybe charge less for the initial access and maybe pay per episode instead of having to pay for another 2 weeks or wait for the episodes to be unlocked, just a thought.