Uship is a total joke and a hot bed for…
Uship is a total joke and a hot bed for scams- and when things go wrong they deny the purchase protection that you PAID for no matter how much documentation you provide. There is no customer service phone # and basically ZERO recourse - by using the service you agree to Arbitration in the state of TX so you can't even take them to court. Specifically, I purchased a $12K V8 engine online in GA and needed it shipped to CA. Got a reasonable bid, accepted it and the carrier basically stopped responding after about 3 weeks. Asked uship to get involved and basically they emailed the carrier until he finally just replied with a police report # saying the item was stolen. I filed a claim under the protection I PAID for, and basically uship has denied the claim at every turn, asking for proof that the engine was new. I provided the receipt, AND the bill of sale, both stating that fact and still nothing - I have closed my account and will use a reputable, licensed, bonded and insured carrier next time - like fedex freight - cost more up front, but saves you time and money in the long run. AVOID at all costs Uship responded with their 800 number which I called only to be told that they can't help with protection claims, and there is no number to actually speak to anyone in that department. Further, I provided EVERY piece of information required under their policy - not 1 but 2 police reports, the invoice, a Bill of Sale, the payment receipt and guess what, still not good enough. They keep asking for more and more with no resolution in site. I was also told not to confuse their "Protection" plan with insurance which it is not so it is completely discretionary I suppose. And the best part - the carrier on THEIR platform is responsible to provide NOTHING even though he "claims" my shipment was stolen. The police report states he "appears on drugs", but he is still active on their platform so buyer beware - I recommend FedEx freight - might cost more up front but will save you a nightmare in the long run. I stand by my initial review, customer service is non existent and I am still dealing with this after 3 months. AVOID AT ALL COSTS.