Account suspended without evidence + no real support or review process
I participated in tournaments on Repeat.gg and performed well, but my account was suddenly suspended for alleged “smurfing” without any clear evidence or explanation. I played fairly and even offered to provide replays of my matches to prove this, but no one ever asked for them or reviewed anything. I tried contacting support multiple times, but only received automated responses with no human review or meaningful clarification. When I asked about this issue in their Discord community, my messages were deleted and I was given a timeout despite not breaking any rules. Even when multiple users asked about support responsiveness, their message was also removed. I have also seen other users experience the same issue, where the tickets they opened in repeat support section were just getting automated replies from a bot, no human review at all, just the same reply whatever you type in the ticket. This creates a situation where users can be penalized without transparency, without evidence being reviewed, and without any fair appeal process. There is effectively no real support available. I would not recommend this platform unless they improve their support system and provide proper investigation and communication.