Refi
I received a cold call offering terms to refinance. As an existing client I expected the process to be very simple considering I've always paid the mortgage without issue. It was not. After proving my income, sharing my life investments accounts, retirement accounts, etc. we agreed to terms. One of the MAJOR benefits for even doing the refinance was because I was told we would not have to bring money to the closing table, AND I would be able to skip two months of payments. Neither has happened. The night prior to closing, I got a call telling me they discovered LTV would be too high, so I would need to bring 8K to closing. They had the appraisal, knew the loan costs, but didn't realize until the night before closing that there was an issue? I let them know I wouldn't be closing under those terms. It was at this time that they let me know I would have an escrow refund of about $2,200. After a few days of going back and forth I let them know I was willing to bring that 2,200 to the closing table because theoretically that would be coming back to me in a refund. The final day to make my mortgage payment was approaching. I explained if we were going to close it needed to be asap. I didn't want to make my mortgage payment, miss out on the 2 months of payment relief, AND still pay the 2,200 at closing. On the final day for me to pay they went radio silent. No communication. No confirmation we were on track. Nothing. I made my mortgage payment and moved on. What followed was harassment by phone. I received multiple calls and text with shady sales tactics to try and force me into closing. After ignoring them for long enough they magically came back with improved rates and closing terms. I finally closed because although the whole experience was poor, I accomplished what I needed to accomplish. I recently received noticed that my escrow refund was ready. The lump sum was $177. Not the $2,200 that was quoted. I sent an email to my rep 10 days ago, and I have yet to hear back. Everything was communicated through texts and emails. I have all the receipts. Looking forward to someone finally responding to me after this review.