DO not trust Nava Health
I am filing a complaint against Nava Health for ongoing billing issues, lack of transparency, and failure to deliver promised services. I enrolled in a one-year membership for myself and my husband on February 28, 2025. From the start, there were problems. Prices were increased without any notice—I only discovered this at the time of my appointment. I was also promised doctor-led reviews after bloodwork, which never occurred; instead, I only spoke briefly with a nurse practitioner and received generic recommendations. Additionally, after each visit, there was consistent pressure to purchase expensive add-ons. More concerning is a pattern of improper charges. I was repeatedly billed for “free” monthly IM booster shots and had to call every time to dispute the charges, often spending 20+ minutes just to reach someone. This happened multiple times. In February 2026, I clearly declined to renew my membership, yet both memberships were still charged. One was refunded, but the other was only partially refunded. Nava claims I “used services” on February 28, 2026; however, that appointment was originally scheduled for February 21 and had to be rescheduled by Nava due to staff illness. The only available date I could attend was February 28—after my membership ended. I should not be penalized for their scheduling issue. After reviewing other complaints, it is clear this reflects a broader pattern of billing and service issues. I am requesting a full refund of the remaining $200, and written confirmation that my membership is fully canceled with no further charges.