WHERE'S MY ORDER
⁷I purchased crochet hair and a half wig a week ago and status says it's waiting for shipment. We are way past the 3 to 6 day shipping. I've sent several messages to find out why it hasn't been shipped and no reply. I need this order for my vacation that's coming up next week. Im upset because I haven't gotten a response. UPDATE I initially had a frustrating experience because my order had not shipped and communication was slow. However, after following up and leaving a review, the company responded quickly, explained the delay, and upgraded my shipping to FedEx at no additional cost. My order has now been shipped and is on the way. I appreciate the effort to resolve the issue and will update my review again once I receive the hair. 4 stars based on customer service attempting to resolve my issue. Update 4/3/2026 Purchased 22in loose wave half wig 200% density and 18in loose wave feather crochet hair 145-155g Crochet hair- true to length,weight, beauty texture. Gives soft beach wave when wet. WIG- True to length, soft beach wave once wet and quality is soft. Density- Not 200% However, the construction is not great. The density is definitely not what’s advertised. It looks much thinner than expected, especially toward the front. The tracks are placed poorly and are visible near the front of the wig. There are also short 1/2-inch pieces sticking out across the front, which makes it hard to style naturally. I also believe the comb placement is off, which affects how the wig sits and contributes to the tracks showing. Overall, the hair itself is nice, but the wig construction needs improvement. I would not consider this true to the listed density. I recommend the crochet hair but not too happy with my wig. 4/28/2026 - ⭐ 1 Star – Defective Product & Unacceptable Resolution I ended up having to open a dispute with Klarna because there is a clear stitching issue that causes excessive shedding, and the density is not as advertised (definitely not 200%). What’s most concerning is that the company acknowledged the defect, yet initially refused to provide a full refund or replacement. Instead, they only offered a partial refund or a discount to purchase another wig. Expecting a customer to spend more money after receiving a faulty product is unacceptable. I escalated the issue through Klarna, who paused my payments and stepped in. While I am unable to attach photos here, I have documented clear evidence of the defect, including shedding directly from the weft/track. 5/7/2026 - Update: After further communication, the company has now offered to send a replacement unit. However, they requested that I close my Klarna dispute and remove my review before shipping it, which I am not comfortable doing. Given the difference between what was advertised and what I received, I have requested verification of the replacement unit before proceeding. I will update this review again once I receive the replacement and confirm that it meets the expected quality and is free of defects. Be cautious when purchasing—if something goes wrong, you may not receive a fair resolution. 5/24/2026 Update: After escalating my concerns through Klarna and posting my original review, the company ultimately worked with me to resolve the issue by providing a significantly improved replacement wig. After washing and conditioning the replacement unit, I can honestly say the density, track placement, fullness, and overall construction are much better compared to the original wig I initially received. The company clearly made an effort to address the quality concerns I raised. My only remaining suggestion would be improving the comb placement by adding a rear anchor comb for additional stability and security during wear. While the original experience was frustrating and required escalation to achieve a proper resolution, I do appreciate the effort made to correct the issue and provide a much better replacement unit. Update 10/8/2026 I attempted to order miracle knots crochet hair from Ula only because I needed more of their Loose Wave hair to complete my full head. They canceled my order, stating it was “flagged as a high-risk transaction” and that they were “unable to override” the decision. Apparently, reporting the defective half wig they previously sent me now makes me high risk. A reputable company should stand by their quality, not punish a customer for their own manufacturing mistake. I will never purchase from ULA Hair again.