Deceptive Billing Practices & Refusal to Comply with NY Consumer Law
I am utterly disappointed by Turbo VPN’s deceptive auto-renewal practices. They charged my credit card $99.99 for an annual renewal without sending a single advance notification or email reminder. As a New York resident, I know this is a direct violation of local consumer protection laws regarding auto-renewals. Furthermore, I have absolute ZERO usage on my account since the renewal hit. Despite this obvious lack of use and the fact that new users get 27 months for only $79.99, their support team coldly refused a refund and hid behind a "30-day policy" template. This company relies on trapping old users and punishing them for forgetting to navigate their complicated cancellation maze. I am filing a formal chargeback and reporting them to the Better Business Bureau. Ticket #2961087 - Escalate this to Management and process my refund.