Poor quality dress and horrendous customer service
Dress was way too big for size advertised and nothing like the picture. Fabric was cheap and definitely not worth 84 GBP. When I emailed to ask for a return they initially responded by suggesting I keep it a get it altered a that they would reimburse the cost?! Which felt extremely odd. They also suggested if I keep it they will offer me an exclusive discount. When I rejected these offers and asked for the return address and next steps for a return they had blocked my email. I could t get through any messages to the same address I had used to contact them initially. I contacted them on social media to try and get a response but nothing came back. Wish I had checked all the reviews first. Basically if you don’t like the item or have any reason for return it’s not a straightforward processes as the website would have led you to believe. I have contacted my bank and raised a complaint against the charge for the dress and have provided them with all the details above. My bank have since refunded me the cost but will raise a claim with the company.