Appalling customer service
The product quality seemed ok, although not the quality I would usually look for, however due to the fact that their XL products did not fit me (typically size 14) I tried to return the products for a full refund, as identified in their website. The customer service was appalling, firstly trying several ways to get me to keep the products for a partial refund. Then once they finally told me how to return the items, at my expense, it took nearly 3 weeks after Aus post confirmed for me the items had been delivered to them before I got a refund. After several emails from me with no response from them, I threatened to take them to consumer affairs. They then questioned the weight of the parcel that had been returned at which stage I lost my patience and told them to open the parcel and check the items with threats to take my complaint elsewhere and suddenly the money was refunded. It took 14 emails from me to get my refund. I would never recommend them to anyone due to the appalling customer service.