Unreliable Delivery and Customer Service
Was told a delivery date that wasn't even possible to begin with. (When I ordered March 26th, it said it would be delivered March 29th, when I talked to the agent, I was told the delivery team doesn't even work on Sundays.) I asked the agent for shipping confirmation and all that was sent was a copy of my receipt. Not a single section of the delivery date. I was told April 2nd, then got an email two days ago, the delivery would be April 1st, only to be sent another email that it would be April 2nd, 10:30-2:50 and just minutes ago, the update was moved to 530-730PM. I have now had to cancel three plans because of this. One was a train trip. I cannot risk not being here for the delivery. This is absolutely unfathomable how it's affecting my life so dramatically. I am not even getting the mattress topper at the same time! That is coming, apparently, on April 6th, but I am going to assume that date is incorrect as well. I would ultimately cancel it, but that would mean further interacting with Bob's Discount Furniture. This is the first and last time I ever do business at this company.