I ordered 54 items
I ordered 54 items, out of which 1 item was received damaged. The company asked for an original unboxing video, and I provided a high-quality MP4 video (4.8 GB, 41 minutes). Initially, they rejected it claiming it was a repacked video, then later asked where the repacked video was. After that, they requested a better quality video, which is not possible since the unboxing cannot be repeated. I suggested a physical inspection instead, but they closed the ticket. This behavior is misleading and unprofessional.