Unable to purchase/Support lying to customers
I wanted to purchase Fever cases and while there were listings on the site, they didn’t allow me to. I talked to support and they said they’re experiencing issues and are trying to fix it. Next day, I’m still unable to purchase the same thing while people still have listings on their site. I contact their support again asking for more information, and they just say that the issue persists. I ask for a refund, because I can’t just be sitting around waiting for more than a day and not having information about it. They then reply that we have to wait for a bit. I come back later to see what’s happened to my request and there’s no update on it. I then ask if I can purchase any other item on the site and if it's just that item that I cannot buy and turns out they were lying to me the whole time and I’m not allowed to purchase that specific item. When I ask for more information on why I’m not allowed they simply dismiss me. I then go on their site to buy something else and when I try to, there’s a “Frozen account” message on my screen. After that, I asked them to unfreeze my account, they thankfully did and I just bought something else, cause I didn’t want to completely lose my money. Unacceptable behavior with close to 0 information. There’s listings on the site, I add balance, I can’t purchase stuff that is displayed on the site and then they go ahead and lie to me for a whole day. And when I ask for a refund and they're being fishy. Edit: You reply to ask for more information to freeze my account again. I don't want your help anymore, you had your opportunities to fix the situation.