Item removal /customer service
We bought a loveseat and pull out bed. Everything went well. The delivery shows up and they say we can only take half of the sectional couch because it counts as 2 items. If I had known this when asking for removal I would have paid for 2 pieces. I'm already at 180$ for delivery and 150$ for half the couch to be removed. I try to call the sales associate whom gave me their card if I had any questions...of course, no answer. I get in touch with customer service and they say I can reschedule the second piece to be delivered and pay again for delivery plus 50$ to remove the second half of the couch. I said absolutely not..I should have just cancelled the whole order at this point. Now customer service says the truck doesn't have room anyways to take the second half of the couch. Remember I had 2 pieces coming in and one going out. The bottom line here is the sales associate should have asked what kind of couch I had to be removed. This headache could have been avoided. The wording on the invoice says "removal item sofa" Now the delivery company tells me I can give them 200$ cash to take the second half of the couch and I might be able to get a credit in the end. So magically there's room on the truck. So I get back in touch with customer service and they ask what I wanted. I just said to possibly retrain your sales team on specifying items for removal to start and to come get the second half of the couch. Well, they said they'd get back to me and haven't heard from them at all 3 weeks later. I couldn't waste anymore time on the phone trying to call them back. I get the message that they don't care about their customers at all. I still have half a couch with my new loveseat in my living room..lol. It's a shame because I love the new pieces we bought. I will never make a purchase there again and I think they could care less.