United States
I was in a really tough position, going through the steps of getting an un banned from a false accusation and the support staff (specifically Stella and Sally) were able to help me throughout the process. They listened to my concerns and fully heard me out after being cast aside the first time. Truly appreciate all the hard work and dedication they put in to this community 💜
I started epal for 5 days.. let me emphasize that FIVE DAYS, and I got sexually harassed, put in a report and NOTHING. Couple days later, someone reports ME and uses a photoshopped image as “proof” of violation of transactions and the customer support wouldn’t even let me try to plead my case and show my side of the story that IT WAS NOT TRUE. Oh but the guy who showed me his penis gets to keep using the app because I didn’t take a screenshot as evidence? … let me re-emphasize that part… for his account to be banned, I had to screenshot his usconsensual, fully stroking it, penis and add it to the report. I blocked him on everything faster than it would’ve taken to take a screenshot… and I’m the problem.. over something I didn’t do!? Now I’m WRONGFULLY permanently banned from using epal, which I was enjoying and loved meeting people in the community but because I couldn’t show that the “proof” they received was photoshopped in less than 1 hr (I put in a request on discord to show that I haven’t changed my bio in ages) I get banned… make that make sense?? I went as far to show every screenshot I could think of, even my PayPal, bank transactions, discord dms, EVERYTHING and they see one image and don’t try to listen that “hey, this girl is really fighting this and trying to show everything that she can, even going as far as requesting Discord Privacy information, maybe we should hear her out?” NOPE. NADA. Odds are it was that dude that showed me his one incher pincher fighting through the bushes, and he gets ZERO penalty but I GET PERMANENTLY BANNED over a photoshopped image of my discord… The customer support wouldn’t even verify the time stamps to show that the profile was even mine… nothing… like?? I’m a very understanding and overly kind person, who also read through all the guidelines and ensured that I was upholding them for my customers, epal and my safety. I wouldn’t have wasted my time if I known that these are just for show and that there is absolutely nothing that keeps the epal person safety secured or any type of support when going through sexual harassment to false claims. Anyways, their only customer service is through discord… Salt is nice and was actually trying to help but otherwise don’t rely on that team to help you if you’re in a pickle that was FALSELY ACCUSED.