Impossible returns, no responsibility taken from company
Currently in a battle to return two pairs of shoes without paying to ship them to Germany. On their website it states that if there is a quality issue they are responsible for covering shipping costs for returns. My shoes stank of a strong chemical that is very unpleasant and I want to return them. Personally I believe that is a quality issue! If any other product smelled like that I'd refuse to pay for it. Their customer service have basically told me they don't cover shipping costs, regardless of what I've said as "There's nothing wrong with our shoes", and it took a long back and forth before even letting me have the return address. I could be down £70 for shoes that smell so strongly like plastic they are unbearable to wear. Customer service is appalling. Avoid, avoid, AVOID!!