HOHOBIBEAR.COM★★★★★
UPDATE – Order HBUK76355 (UK order)
UPDATE – Order HBUK76355 (UK order)
This review concerns one genuine UK order with Hobibear.
I am posting this update on Hobibear's international Trustpilot profiles so customers worldwide can see how my complaint has progressed. I am not claiming to have ordered separately from each country's website.
After approximately three months and around 50 emails, Hobibear has now finally confirmed in writing that they are prepared to issue the full £41.36 refund for the trainers I did not receive.
However, they want me to withdraw my bank dispute first. I have declined to do this.
The £41.36 is simply recovery of the money I paid for goods I did not receive.
My separate complaint regarding three months of chasing, repeated emails, inconvenience and complaint handling remains unresolved, and I have now asked Hobibear management to consider reasonable compensation/goodwill for this.
I will continue updating this review factually as the situation develops, including if Hobibear brings the matter to a satisfactory conclusion.
Order HBUK76355 – United Kingdom
2026-09-04Helpful 1
HOHOBIBEAR.COM★★★★★
UPDATE
UPDATE: Over 40 Emails and Still No Resolution – Order HBUK76355
Review
This is a general worldwide update regarding my genuine experience with Hobibear, Order HBUK76355.
After more than 40 emails back and forth, my complaint remains unresolved. I paid for trainers that I did not receive and have provided extensive evidence, yet I am still having to chase Hobibear for a satisfactory resolution.
I am posting this update wherever Hobibear has a presence so that potential customers can read about my experience. This relates to the same genuine order and ongoing complaint; I am not claiming to have made separate purchases from each international Hobibear website.
If you're considering purchasing from Hobibear, I would strongly recommend reading the reviews and thinking twice before placing an order.
I will update my reviews if and when Hobibear finally resolves my complaint.
Order: HBUK76355
2026-08-29
HOHOBIBEAR.COM★★★★★
POOR CUSTOMER SERVICE
⭐ My experience with Hobibear – extremely poor customer service
I am sharing my experience with Hobibear so other customers considering buying from this company are aware of what happened.
My parcel was not received, and what should have been a straightforward delivery complaint turned into approximately six weeks of correspondence and at least 38 messages across two email threads.
Instead of Hobibear taking ownership of the issue with the courier they used, I was repeatedly required to contact the courier myself, obtain information and provide further evidence.
I contacted J&T Express directly, and following my complaint they provided me with £20 compensation. Despite this and all the information I supplied, I continued going backwards and forwards with Hobibear.
After weeks without a satisfactory resolution, I eventually had to initiate a chargeback through my bank. Hobibear later said they could offer a refund if I cancelled the chargeback, but by that stage I had lost confidence in the process and declined.
The biggest issue for me isn't simply that a parcel went missing — delivery problems happen. It's the way Hobibear handled the situation afterwards.
After approximately six weeks and 38+ messages, I was still having to chase for proper acknowledgement of how my complaint had been handled and a response to my request for goodwill compensation for the considerable time and inconvenience involved.
I have retained the emails and screenshots documenting the entire experience.
A customer should not have to put this much time and effort into resolving a missing order.
If you're considering buying from Hobibear anywhere in the world, I would seriously think again. Based on my experience, I would spend my money elsewhere with a company that takes responsibility when something goes wrong.
I would not purchase from Hobibear again and cannot recommend their customer service.
2026-08-20
HOHOBIBEAR.COM★★★★★
Six weeks of emails, chasing and appalling customer service
Six weeks of emails, chasing and appalling customer service
⭐ 1/5
My experience with Hobibear UK has been extremely disappointing.
This started on 5 July and has now been going on for around six weeks. What should have been a straightforward missing-delivery complaint has turned into countless emails, repeated explanations, screenshots and me having to do virtually all of the investigating myself.
My trainers were sent using J&T Express. The parcel was apparently recorded as “signed for”, but I was not at home, I did not sign for it and I never received it. The parcel had been left in an unsafe location and subsequently went missing.
I contacted both the courier and Hobibear. J&T Express actually engaged with my complaint, corresponded with me about the missing parcel and ultimately provided me with £20 compensation. I subsequently updated my review of J&T Express to acknowledge that they had made an effort to address my complaint.
Hobibear's response has been completely different.
I have exchanged email after email with their Customer Service team. Despite repeatedly explaining that I did not receive or sign for the parcel, at one point Hobibear actually asked me to provide proof that the parcel had NOT been signed for.
How exactly is a customer supposed to prove a negative like that?
I've been asked to provide evidence, screenshots, emails and information about my dealings with the courier. Most recently, I've even been asked to provide evidence of the £20 compensation from J&T Express.
Why am I having to do all of this investigative work?
Hobibear chose the courier and has the commercial relationship with them. Surely Hobibear could contact J&T Express directly, provide the tracking details and investigate what happened to its customer's order.
What makes this even more frustrating is that Hobibear itself responded publicly to my previous Trustpilot review, acknowledging that the parcel had been “left in an unsafe location” and subsequently gone missing, and saying that they wanted the circumstances properly reviewed.
Yet I'm still being asked for more evidence.
For around six weeks I have been emailing, replying, providing information and chasing this company when somebody at Hobibear could simply have taken ownership of the situation and contacted their courier.
A replacement pair of trainers or a refund at the beginning could have resolved this quickly. Instead, a relatively simple missing-delivery complaint has become weeks of unnecessary correspondence.
The biggest issue for me now isn't even the parcel. It's the complete lack of ownership and understanding from Hobibear Customer Service.
When something goes wrong, good customer service is about taking responsibility, investigating the problem and trying to put things right. It shouldn't involve making the customer spend six weeks doing the company's investigation for them.
Based on my experience, this has been some of the worst customer service I have ever received from an online retailer.
After everything I've provided and the amount of time I've spent dealing with this, I am still waiting for Hobibear to properly acknowledge how badly this complaint has been handled.
Order HBUK76355
UPDATE – 17 August:
Hobibear has now responded publicly and acknowledges that J&T Express compensated me £20. However, I am once again being told to continue emailing Hobibear Customer Service and provide them with documentation from J&T.
This is exactly the problem my review describes.
I have been dealing with this since 5 July and have already sent numerous emails, screenshots and explanations. Hobibear chose J&T Express as its courier. Instead of repeatedly asking me to act as the middleman, why doesn't Hobibear contact J&T directly and investigate the delivery with the company it contracted to deliver my order?
J&T dealt with my complaint and paid £20 compensation. Hobibear itself previously acknowledged on Trustpilot that my parcel was left in an unsafe location and subsequently went missing.
After approximately six weeks, I am still being asked to provide more information rather than seeing somebody take ownership of the complaint.
Hobibear's latest response unfortunately demonstrates exactly why I wrote this review in the first place.
2026-08-17
HOHOBIBEAR.COM★★★★★
I would avoid Hobibear completely.
I would avoid Hobibear completely.
I ordered a pair of extra-wide trainers through their Instagram advert and website, believing I was buying from a UK-based company because the website gives that impression. Only after ordering did I discover the shoes were being shipped all the way from China, which I found very misleading.
The delivery took over three weeks, travelling across multiple countries and through several courier services before finally reaching the UK. After all that, when the parcel arrived in Leicester, it was simply left in my front garden, where it was stolen.
The courier eventually offered me a £20 goodwill payment after a long chain of emails, but Hobibear have completely refused to replace the shoes or refund the £43 I paid. Once they've got your money, they don't seem interested in helping when something goes wrong.
Misleading website, extremely slow delivery, and shocking customer service. I'll never order from Hobibear again, and I certainly wouldn't recommend them to anyone.
2026-07-25Helpful 1
