*DO NOT USE EVOLVE TRAVEL FOR YOUR TRAVEL NEEDS. Their customer service is horrible and they do not stand behind their stated policy.
Unfortunately I chose to cancel our reservation for a property in Breckenridge this past weekend through Evolve Travel, due to the melting snow and reports of poor skiing conditions. Even though my “trip hub” screen on the Evolve website with my reservation details clearly stated that cancellation received prior to 48 hours of check-in would receive a full travel credit from Evolve, they will not stand behind this statement. I have spent hours on the phone with Evolve, placed on hold over and over, waiting for a “supervisor” or “manager” to take my call only to be told no one is available to speak with me. Over and over. So many calls, so much time spent going in circles. Evolve states that their credit policy changed in February and they no longer issue travel credits. Yet my screen still had that statement up until the day I canceled my reservation on 3/30/26. The same property I booked still has a note that “most trips qualify for free 48 hour cancellation “. I was told today in no uncertain terms that Evolve will not issue a travel credit, and then they hung up on me. I am not asking further anything that was not stated clearly on their website for my reservation. Just a travel credit that I would plan to use in December/January. This is simple customer service 101, of which Evolve is clearly terrible at. *DO NOT USE EVOLVE TRAVEL FOR YOUR TRAVEL NEEDS. Their customer service is horrible and they do not stand behind their stated policy.