Unorganized
When checking in, I asked about the shuttle and if there was a sign up sheet. Front desk clerk informed us that there wasn't a need for it and for us to be in the lobby 10 minutes before 4pm since it runs every hour. My sister and | arrived 30 minutes before 4pm and ran into the driver, who then informed us that there was a party of 10 waiting and it wouldn't be any room. We had to pay for a Lyft!