I really can't say enough bad things…
I really can't say enough bad things about this company. I feel taken advantage of by them and lied to. The equipment is garbage, constantly restarting, it can't even process their own Shift4 branded gift cards half the time. Forget anything about a menu change in any way being simple, using lighthouse to make changes to the menu is time consuming, confusing, and IF you can get it right, nine times out of ten, somehow, something you didn't even mess with has been moved/deleted/price change/ or it will reset to something that it was before at random times. The setup was a mess in itself, it took an entire day and they still had to send someone else out to "fix" the issues I was having with the equipment (nothing changed, waste of time both on the phone for hours with Shift4 customer support and business time.) THEY DO NOT HAVE COMPETITIVE RATES, THEY ARE JUST MAKING THAT UP. You will save money by sticking with square or clover, those are the only ones I'm familiar with but I would not be shocked if there were plenty other cheaper options. The fees are outrageous, and out of no where. If you need to call that 24/7 support they promise you will be so good, be sure to set aside about 3 hours so that they can walk you around in circles saying nothing and directing you to no one that can help you. Oh and when you're over all of it and you just want them to come pick up the trash system they left in your store, they're going to tell you that you owe them $6,000 to cancel because that's the projected amount they would make from you. When you say that is the most ridiculous thing you've ever heard, they'll tell you that you have to have a lawyer contact their legal team, there is no other option. Get a lawyer, pay us $6,000, or keep bleeding money and time into a company that couldn't care less about your business. This is a scam, when the sales guy shows up, be a little passive aggressive because they WILL NOT STOP unless you are.