Sent the Wrong Product, Seller Admitted It – Refund Only After Escalation
Updated review- I had a very disappointing experience with this platform and would strongly advise caution before purchasing. I received a completely different product from what was advertised. The brand, ingredients, packaging, and intended use were all different from the original listing. This was not a minor variation—it was an entirely different item and a clear case of “item not as described.” When I contacted the seller, they admitted the product was a substitute and offered only a partial refund. I had to clearly push for either the original item or a full refund. The situation became even more frustrating due to slow and ineffective customer support. Despite providing clear evidence (including the seller’s own admission), I had to follow up multiple times over more than a week. Initially, support did not properly review the case and asked for repeated clarification. I also noticed that the product listing appeared to have been changed after my purchase, which is concerning. Final outcome: A full refund was issued, but only after multiple escalations and persistent follow-ups. Overall, while I eventually received my money back, the process was unnecessarily difficult and time-consuming. Based on this experience, I would recommend being very cautious when ordering from this platform, as you may face similar issues if something goes wrong. Kind regards,