“Unlimited Data” is a lie!! 3GB daily cap, then throttled to 256kbps
I purchased Jetpac’s “Unlimited Data” 10-day pack (USD $33.99) for Thailand. After 3GB of daily usage, speeds are throttled to 256kbps, which is essentially unusable for navigation, video calls, or anything beyond basic text messaging. Which I needed while working in an area without WIFI. This is not disclosed in the product name. It’s hidden behind a “See details” button. When I raised this as a misleading advertising complaint, I was passed between three agents over 120+ minutes. I cited specific consumer law rulings, the ACCC’s action against Optus (throttling to 256kbps declared misleading by the Australian Federal Court), the FTC’s $60M fine against AT&T for the same practice, and Singapore’s own Consumer Protection (Fair Trading) Act. Not one agent addressed or acknowledged the legal precedent. Instead they all circled through scripted rhetoric justifying the throttling of speed. One supervisor, “Kay” terminated the chat while my complaint was still open and escalation requests were unactioned. All throughout I had been pleasant and not aggressive or angry. I was then transferred to a new agent who repeated the same script from the beginning. After 6+ hours, no resolution, I write this. Multiple independent review sites: TechRadar, Monito, and Cybernews, describe Jetpac as having “no data throttling.” Either those claims are false or the throttle on “Unlimited” plans shouldn’t exist. If you need genuinely unlimited data while travelling, do not buy this product. The word “Unlimited” does not mean what you think it means here.