3 cards compromised through TrainPal and lost £200
THREE different cards associated with my TrainPal account were used for unauthorised bookings, made me lost £200. Well, TrainPal did 'refund' one ticket, then charged a cancellation fee equal to the entire ticket price, the actual refund is £0. For the other transactions, they only respond as 'go contact your bank'. WOW! Then they lectured me about not sharing my CVV and passwords. I NEVER DID!!! After 7 years as a customer, I’m now cancelling cards, fighting disputes and formally demanding TrainPal explain how these bookings happened. If you save your card details on TrainPal, delete your cards NOW!!!!