Extremely Poor Customer Service Experience
I had a very disappointing experience at this store. On Monday, I came in to request an exchange for a coffee machine. Giselle assisted me, and unfortunately, she was very rude and dismissive. She did not listen to my situation and immediately told me it could not be exchanged without properly reviewing the case. Later, Diana stepped in and approved the exchange for a different machine. I want to be very clear: the machine was only opened, not really used. Based on that approval, I was told to come back on Saturday because the person who originally handled the purchase needed to be present. However, when I returned, I am currently in the store and no one is willing to assist me. No one has even taken the time to properly speak with me or help me resolve this. I am being ignored, and no one is willing to even bring out the machine. This is extremely disappointing, especially considering I was trying to make an exchange—not a return—and this involves an expensive purchase. Even Elvira was not helpful in resolving the situation. Overall, this has been a very frustrating experience with extremely poor customer service, lack of communication, and no willingness to assist the customer properly.