We visited the location in Mesa to…
We visited the location in Mesa to celebrate valentine's day. There was 3 of us. We waited over an hour to be seated which we expected and that was ok. However, we then waited 20 minutes at the table before we saw a server. After another hour food finally arrived. 1 of the meals was wrong and needed to be sent back. Meanwhile the 2 meals that were at the table both came out cold. They were not eaten. Rounded up the server to let him know. He did nothing offered nothing to resolve. Let him know to cancel the 3rd meal that still had not made it's way to the table. He brought the bill and we paid it. $175 for food that was not eaten. I called to speak with a manager the next day who said they would look into it and call me back. No call was ever received. I called again spoke to another manager. Same story, let me check on that and call you back. 3 weeks later still no call back so I called again. Spoke to the same manager who said he was sorry he forgot about me and he would send me a giftcard. Told him we would not be back and I would like a refund. He said best he could do was a 25 gift card for a 175 bill. Never received it and Quite frankly he can shove it. 175 later ruined valentine's day and a headache full of lies. We will never go here again.