Terrible Customer Service
This was my first and last purchase from Joah Brown. I ordered a swim top during their sale and unfortunately the sizing chart was significantly off for me. I reached out immediately, explained that I simply needed to exchange my Medium for a Large, and even offered to pay all shipping costs. I wasn’t asking for a refund, just a size exchange. Customer service repeatedly quoted the “final sale” policy without making any effort to find a reasonable solution. What was most frustrating was that the size I needed was still showing as available on their website while they claimed they couldn’t process an exchange due to inventory thresholds. I completely understand that businesses have final sale policies, but I also believe good customer service means making reasonable exceptions when sizing information doesn’t accurately reflect the fit, especially for a first time customer who is only requesting a different size. Instead of trying to retain a new customer, I received scripted responses and no willingness to help. There are plenty of brands with similar products that stand behind their customers, and I’ll be purchasing from those companies instead. Very disappointing experience. I won’t be ordering again.