DO NOT ORDER FROM 25Home
DO NOT ORDER FROM 25Home We purchased the Luna couch and it is, without a doubt, the most uncomfortable couch we’ve ever owned. The material is terrible—it constantly pulls at your clothing, and feathers come through the fabric and actually poke you. On top of that, we also ordered a bed frame…which never arrived. We’re currently going back and forth with Affirm trying to get our money back because we’ve received zero resolution from 25Home. Every time we reached out, instead of fixing the issue, they tried offering “free items” as a distraction—none of which ever showed up. Shipping is also extremely misleading. The company is not based in the U.S., everything ships from overseas, and you’re looking at a minimum of two months—if your order even arrives. Save yourself the time, money, and frustration. This has been a complete nightmare.