10/10 customer service
We had an excellent experience with Omegasonics. During the purchase process for our new unit, David and Braden were incredibly helpful, knowledgeable, and responsive. They took the time to answer our questions, guide us through the options, and make sure we felt confident in our decision. We were equally impressed with the support provided for an older unit, which had been in service for 13 years. Jose’s technical support was invaluable in helping us assess the condition of the unit and understand our options. Although we ultimately decided it wasn't worth servicing, the help we received from Jose, along with the customer service from David and Braden, made the process much easier. It is rare to find a company that supports both new and legacy equipment with the same professionalism and care. We truly appreciate the help from David, Braden, and Jose, and would absolutely recommend Omegasonics to anyone looking for a quality ultrasonic cleaning system backed by outstanding customer service