This is now my SECOND 1-star review
This is now my SECOND 1-star review, which honestly says everything. Out of the 10 bags I purchased, 5 arrived damaged. I was refunded £80, which already wasn’t ideal, but it gets worse. I went on to sell the bags to my customers, only to later discover they are actually all FAKE. After raising this, I was told to pay £100 for a legitimate authentication app and send screenshots of the results. I did exactly that, only to be told that because the items had already been sold to my customers, I am not eligible for a refund. That is completely unacceptable. This level of service is incredibly poor and unprofessional. To make matters worse, my mum recently placed an order as well and received her entire order wrong and the customer service representative was referring to her as Brother! Very disappointing experience overall. I will not be using them again.