FORMAL ESCALATION
FORMAL ESCALATION – Order #9900895784 – Immediate Action Required Hello, I have contacted support multiple times regarding order #9900895784, but I keep receiving generic responses repeating information I can already see in the tracking system. I am not asking for another explanation of what "Parcel Data Received" means. I need someone to physically contact the production facility or warehouse and investigate where my customer's dress is. This order was placed on September 27. Today is October 13, and there is still no confirmation that it has even left your facility. My customer needs this dress for an event on October 20, and this situation is putting my small business and reputation at risk. Please escalate this case to a human supervisor or logistics manager immediately. I need a clear answer within 24 hours: Is the dress finished and packaged? Is it still at your warehouse? Has it physically been handed to WanbExpress? What immediate action can you take to resolve this? If the order has not shipped, please confirm whether expedited shipping is possible at your expense. If you cannot fulfill this order in time, I need to discuss a refund. Please do not send me another automated tracking explanation. I need an actual investigation and a concrete solution. Reference ID: 37520576 Ticket ID: O19RT8 Thank you, Alona