Can't get replacement parts???
I purchased the 36L saddlebag set for my 2016 Sportster in 2024. First of all the quality, fit and leather finish were great, install was quick and easy. The past 2 years they have kept everything in them dry and safe. My issue is with customer service and support. In March I dropped the bike and the only damage to the bags was I tore the leather on the top of the left bag. Being 2 years old and not a factory defect I know the warranty would not cover it. HOWEVER, when I contacted Viking bags to inquire on purchasing just the one leather top I was informed they do not sell the parts BUT they would give me 5% off of a complete new set of bags. That just makes me decide to buy another brand AND Iell everyone I know in the LEMC groups, American Legion Riders and Patriot Guard not to purchase from Viking Bags.