Don't waste your time
As so many before have said, do not waste any time and effort contacting yet another inept taxpayer funded operation. It has taken 5 months for a complaint to be considered and subsequently dismissed within 2 hours of the complaint being reviewed, stating insufficient evidence of loss! There were however documented evidence of the local council not following their own guidelines/procedures but this has been overlooked and the complaint dismissed. How on earth are we to get the Local Councils to improve when documented failings are dismissed with no guidance to improve! Dreadful!