Missing merchandise, unable to contact seller. Avoid!
I placed an order for a Valerion Pro2 projector, ceiling mount, and Luxe Vision screen on 3 April. While my initial experience was very good, with the Vividstorm team responding promptly to my email regarding a change request, things quickly fell apart. I received the projector and mount on 9 April but have not received the screen. I have tried emailing, calling, and messaging via WhatsApp to no avail. Not only does no one pick up when I call but also Vividstorm’s listed phone number connects to an answering machine that does not accept messages. The support emails listed in some of the replies below (projectorscreens.com) is that of a different company, which leads me to believe that the responses to the reviews here are AI generated. Finally, their website does not allow me to look up my order number, though I’ve been charged for the full amount. Given it’s been two weeks since I last heard from Vividstorm I’ll be initiating a chargeback if they don’t respond by tomorrow. I’m glad to have some of my order but would not be able to contact them for warranty support, returns or exchanges on that merchandise, which is illegal. I hope they reach out to resolve this but would strongly recommend against purchasing from this company until and unless they fix their communication issues. EDIT: Vividstorm contacted me after posting this review. They apologized for the delay and sent my missing screen promptly. They also requested that I remove this review in light of that resolution. I am updating my review to two stars in light of my fulfilled order but leaving it up to warn others that their ability to obtain post-sale service may be limited.