NEVER USE EASYBOOK AGAIN IN THE FUTURE
I booked a ferry to Batam; however, the system indicated that the transaction was unsuccessful while still charging my credit card. I subsequently attempted a second booking using internet banking. Although the payment was marked as successful, I did not receive any order confirmation or summary. Upon reviewing my credit card statement, I discovered that a total of three payments had been deducted from my account. When I contacted customer support, I was informed that the refund process would take up to 14 days. Today, upon checking my credit card transactions again, I noticed an additional payment to Easybook listed as unposted. I am unable to understand how the system operates, and this situation has caused me significant inconvenience. Furthermore, my funds will be tied up for at least 14 days. MY ADVISE, NEVER USE EASYBOOK AGAIN IN THE FUTURE