Shady business, avoid it a all costs
I had booked a flight through them well in advance. Two weeks before my departure, I received a message stating that my flight had been cancelled and that I should request a refund, as rebooking was not possible. To my surprise, the flight still appeared as active on both airlines’ websites and apps. Later, I checked FlightAware, and the flight was still operating normally. I contacted MyTrip dozens of times to confirm, but was consistently assured that my flight had been cancelled, that the airlines would update the status soon, and that my only option was to request a refund—which I eventually did. Yet, up until the supposed day of my trip, the flight remained confirmed on the airlines’ websites and FlightAware, and I continued to receive emails about my return flight. I cannot help but suspect that MyTrip cancelled my ticket themselves in order to resell it at a higher price, taking advantage of high demand and rising oil prices. Adding to this, their customer service was appalling: they denied me any explanation or proof of cancellation from the airlines, refused to provide even a tracking number for my refund, and hid behind a forced, overly sympathetic tone with prearranged responses. All of this makes it impossible not to conclude that this is a shady business.