Overpriced jewelry with disappointing quality and customer service
My experience with Moon Magic was disappointing, especially considering the price point. Both items I purchased showed significant quality issues within a short time. The necklace lost its gold plating after a few months (revealing the silver underneath) and the clasp broke after around 7 months. The ring lost its stone after just 3 months of normal use. What’s more concerning is how this was handled. Instead of offering a reasonable solution, I was initially offered small discounts, which felt inappropriate given the circumstances. Only after repeated follow-ups was the necklace replaced, while the ring issue remained unresolved. For a brand positioned at this price level, I expected a very different standard in both product quality and customer care. Update after company response: Thank you for your reply. However, I would like to clarify that the situation was not as straightforward as described. The replacement for the necklace was only arranged after multiple follow-ups on my side. Initially, I was offered discounts of 20–50%, which I did not consider appropriate given that both items showed defects after a short period of normal use. Considering that you advertise a 2-year warranty, I expected a more direct and customer-oriented resolution from the beginning, rather than having to repeatedly request a solution aligned with that policy. Regarding the ring, choosing to proceed with the necklace replacement at the time should not be interpreted as the issue being resolved. The defect with the ring remains unaddressed. That said, I appreciate your willingness to revisit the matter and I would like to accept your offer. I am open to finding a proper solution for the ring. Overall, my experience still falls short of what I would expect at this price point, both in terms of product quality and customer service.