Dahon service and commitment to their product is terrible
I rarely write negative reviews, but my experience with Dahon has been unacceptable. I purchased two folding electric bikes from Dahon, including a ~$3,000 Unio. About 10 months ago, I reported a warranty issue related to the electrical system. Since then, the process has been extremely frustrating and remains unresolved. Communication has been slow and inconsistent—often taking weeks to receive a response. After initially asking me to troubleshoot the issue myself, Dahon eventually authorized me to take the bike to a dealer in San Diego. The dealer attempted multiple repairs, including replacing the motor, but was still unable to properly diagnose or fix the problem. When I picked up the bike, I was told it was “fixed.” In reality, the quick-disconnect had been cut off and the wiring hardwired directly—this is not a proper repair, but a workaround. On top of that, I was charged $375 because the dealer claimed Dahon would not cover the work. I contacted Dahon again two weeks ago to raise these concerns and have not received any response. At this point, I’ve lost confidence in both the product and the company’s support. I would not recommend Dahon based on this experience.