Misleading subscription and refund refused
I intended to purchase a monthly subscription, but I was charged for an annual plan without clear notice. I requested a refund immediately after the payment, and I have not used the service at all. Despite this, the company refused to issue a refund and only offered credits. There is no proper customer support other than email, making it difficult to resolve the issue. This case is currently under chargeback dispute with my card issuer and has also been reported to consumer protection authorities. Please be cautious before subscribing.