uship good but be wary of one of their carriers - Montway
uship is fine - I've used them for years. But this review is about one of the trucking companies they work with -- Montway. I originally hired this Montway in February to transport my wife's SUV from Virginia to California. Not knowing much about their specific services, I chose the pickup window service as it was noticeably cheaper and I felt a 4 day pickup window could be managed since they told me 90% of pickups occurred in that window. Well, 4 days passed and they still couldn't tell me when the car would be picked up. They also changed their language with me from "days" to "business days" and stressed that the window was an estimate, not a guarantee. On the 5th day I cancelled the contract and went with another carrier broker (uship) which sadly assigned my transport to Montway (again) under a different name that I should have looked at closer - Consumer Direct Transport. This time I selected guaranteed pickup as my wife had to fly to CA and we left her car with a good neighbor friend. Well, Consumer Direct did pickup my car on the guaranteed day (although several hours later than originally promised) but it was shipped to Illinois and had been in storage for 3 days there (unbeknownst to me) when I called for an update. Montway could not tell me when it would be picked up and re-transported to CA. This has been a terrible experience and their customer service is not really able to help you -- but they sure send you surveys after each contact. They don't really provide any regular updates and you are forced to call them to check on your status. And when you learn next to nothing calling them and ask to speak with a supervisor, they tell you the supervisor will call you as there is no way to transfer in real time like most other modern commerce companies? Clearly others have had good experiences with Montway but I'm batting zero for two and would never ever use them again. (As a final note, our car showed up 9 days after pickup and I received no update on the shipping progress from Chicago other than a uship update when I called them after hearing nothing from Montway, and the driver the morning of the drop off.)