You have a customer for life!
I have been trying to move my money from Principal to Guideline for months! I explained my situation to Alex, the Guideline/Gusto representative, and he offered to talk to a Principal with me to complete the process once and for all. Within minutes Alex could see there was an huge disconnect in workflows and was able to “guide” me in the right direction. This is the kind of customer service that makes people lifelong customers! Shoutout to Alex! Thanks again!