Faulty products/poor quality, but good customer service I suppose?
My first bracelet was shipped early and looked great, but the clasp started coming loose within three days of wear. After sending them photos/videos, they agreed the clasp was faulty and shipped me a new one free of charge. The second bracelet had the diamonds missing. At this point I asked for a refund, and they gave me the options of another bracelet or store credit. I said we could try a third time, and this bracelet’s clasp also looks iffy- the second one had a functioning clasp and has an audible click when it closes, which this third one does not. So, for $230 I have three bracelets that when put together will make a perfect one I suppose! I’m going to take them to my local jeweler and see what can be done to repair these (money on top of the $230 I already spent of course). Their customer service was very kind and I do appreciate them trying to resolve the problem, but overall not happy at all with the quality of the product. I wish I could have just gotten a refund at this point. On top of it all, having to submit this review under a non verified account with the company because their website won’t send me a recover/change password link!