I ordered 2 quilted handbags and a…
I ordered 2 quilted handbags and a quilted clothes basket. None of these item were hand quilted as represented on the website. The quilting you see is actually a picture of quilting. The 3D effect is the only impressive part of the product. The inside of the bags are a thin plastic material that will tear easily, not the cotton backing advertised. I did contact customer service about a shipping date as it was over a week from ordering and I did not get a date. They responded timely with information that a date would be provided once the shipping process started. I did get a tracking number in a few days from their email. The order came from China and took a couple of weeks. The tracker was up to date and accurate. So customer service as much as I used it was very responsive. My review is based on the bait and switch tactic of this company, and I do not recommend them. I should also mention the since I order from them I am seeing ads for the exact products from at least four other companies, so beware and do your do diligence. My mistake was getting the advertisement pushed to me from an online game I have played for the last 6 years. I assumed they vetted their advertisers they put on their site. Sadly this is not true.