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Iain Wright

United Kingdom

1 Reviews
2 Reads
1 Useful

1 review

HONOR

Don’t bother, buy an iPad. Terrible service.

Ordered a Magic Pad 4 on the Honor website. The site advertised various discounts and bundles that had to be applied as vouchers totalling £100+, which I did but was still charged the gross amount. I have now been gaslit by the offshore customer services team for 3 weeks, assuring me of the relevant refund but citing “management” and “investigations” as reasons for no payment made. On one call, they said I could receive an immediate refund if I just removed the disputed payment flag with my credit card provider (I did not as I have zero faith in this the customer services team, after three weeks of them saying anything and everything at all to get me off the phone, with multiple guarantees that a refund was imminent). Product itself seems ok but I would never buy anything from them again, knowing something could go wrong and I would need to deal with this customer services team again. Avoid.

2026-04-19Helpful 1