2.5-y/o boxer died 18 hrs after boarding
My 2.5-year-old boxer, Bruno, died less than 18 hours after I picked him up from Pet Paradise in Hoover, Alabama. He boarded there from 03/24/26 to 03/29/26. During his stay I never received any call or notification that he was sick, nor did he receive any medical attention. When I arrived to pick him up, Bruno was extremely lethargic, walking with a limp, and breathing very rapidly. These were not normal behaviors for him. Additionally, he had a strong odor of urine coming from him. While we were still at the facility, staff took his temperature at the front desk and told me it was normal, then saying he was just tired. Because his condition concerned me, I took him to an emergency veterinarian. The emergency vet recorded his temperature at 105.4°F, and we were then transferred to the veterinary hospital at Auburn University, where Bruno passed away. I had also signed up for the “Furever Connected” service for 03/28/26 (the day before pickup), which includes photos that accompany the report card. However, no photos were provided, though we were told we would not be charged for the service for that day of his stay. After Pet Paradise learned of Bruno’s passing, local management reached out with their condolences and assured me they would retrain staff. The regional manager then contacted me and offered to pay the emergency veterinary bills if I would sign a release of claims. I declined to sign anything that would release my claims. Anyone considering boarding their pet here should research past incidents involving Pet Paradise resorts, including those reported in Pooler, Georgia in 2025. If you are considering boarding your dog here, I strongly recommend asking how they monitor dogs for signs of illness or injury and when a veterinarian is contacted. If I had known that information beforehand, I would never have brought Bruno to Pet Paradise.