Appalling customer service
I’m extremely disappointed with my experience with this company. To begin with, the bracelet I ordered arrived and wasn’t even the correct item. When I contacted them through a form on their website there was no response so I messaged them through WhatsApp. I sent a photo that the bracelet they had sent me had the wrong colour and size gem, they refunded the delivery fee (as it is their error) and assured me they would send the correct bracelet with next-day delivery. I returned the incorrect item promptly, but after 9 days, I still hadn’t received any update. I had to chase them myself, only to be told that I had lied about receiving the wrong bracelet, which was both frustrating and unacceptable. They sent me an image of a completely different bracelet to the one I had received. By this point I was so frustrated I asked them just to send me the bracelet in the photo, to which they refused saying that covering delivery was 'generous enough.' (In the companies response they make out like covering delivery was generous, when they sent me the wrong item, so they should have to cover the cost of sending me the correct item!) Finally, 17 days after originally receiving the wrong bracelet, the correct bracelet was dispatched back to me. There was no apology, and the entire experience showed a complete lack of customer care and accountability. I am genuinely appalled and will never shop with this company again. The company’s response to this review, isn't all correct. I did send them a clear image of the incorrect bracelet I had received, and they sent an image of a completely different bracelet back to me, that very clearly is a different bracelet to the one I sent. If the company has any more issues with my review, I have the time stamps of everything, and the images.