I have a complaint regarding Blissy.ca…
I have a complaint regarding Blissy.ca due to an unresolved billing error, refusal to issue a refund and ongoing uncooperative behavior. I originally attempted to purchase four pillowcases however at checkout I was unexpectedly charged for eight pillowcases. I was not given any opportunity to review or edit the order before the charge was processed. As soon as I realized the error, I attempted to contact Blissy, but their office was closed. I called again the next business day and requested the order be cancelled. Blissy informed me that it was too late and instructed me to accept four pillow cases and refuse the other four upon delivery. This was impossible because the entire order arrived in one box through regular mail, with no option to refuse part of the shipment. I then contact my VISA credit card provider who advised me to dispute the charge for the four pillowcases I did not intend to order. At that point, I no longer wished to deal with Blissy at all, so I returned all eight pillowcases, unopened and in the original packaging. The return cost me an additional $24.24 I tracked the package and after it had arrived at Blissy I waited 14 days and then contacted Blissy regarding my refund. I was told they would not refund me until I dropped the dispute with VISA. I contacted VISA and they advised me not to drop the dispute because it could not be reactivated if Blissy did not refund me. I contacted Blissy Customer Support and was curtly that they would not access my account until the dispute was dropped. Very scripted response. I now have two $236.00 ($472.00) charges from Blissy. They have the 8 pillowcases and will not discuss refund until the dispute is dropped. Blissy's conduct has been unreasonable and, in my view, in bad faith. The ordering process did not allow me to review my purchase before being charged and their refusal to refund returned merchandise unless I drop a legitimate dispute is unacceptable I do not feel Blissy is acting in good faith. They should refund me the entire amount at which time the dispute will be dropped